Background & Coaching Training Experience
Randa Shanableh is a bilingual IT and Soft Skills trainer and coach. She is a management professional with extensive and prolific experience across training, consultancy and development, customer relationship management and administration. She holds Lean Six Sigma GreenBelt certification, PMI Process Management Institute, UK and project management and has MBA and Software Engineering degrees from Heriot-Watt University, UK, as well as hands-on experience in conducting training courses and workshops for corporate, governmental and private institutions. She trains and coaches in Arabic and English and is an effective simultaneous translator based in Dubai.
Randa is an NLP Practitioner and an expert in mentoring and coaching through Emotional Intelligence, having worked with academic institutions such as the University of Qatar, the American University of Sharjah and the Entrepreneurship Academy in Dubai in consultancy, training and winning awards criteria.
Client history and assignments include: Dubai Government | Armed Forces, UAE | SABIC Saudi Arabia | JAFZA | Etisalat Saudi Telecommunication Co | Ministry of Health | Ministry of Interior | National Social Security | Central Bank of Ras Alkheimah | Tasheel, Dubai | Dubai Police | Ministry of Presidential Affairs, Abu Dhabi | Kuwaiti Security Guards, Kuwait | Ministry of Education, Dubai | Saudi Gas Company, Saudi Arabia | Saudi Municipality, Saudi Arabia | Cement Company, Oman | Ministry of Petroleum, Oman | Khorfakan Hospital, Khorfakan | Ministry of Labor – Kalba.
Approach & Benefits
The benefits of Randa’s approach include:
- Building emotional intelligence for better awareness
- Creating better customer relations and communications
- Maintaining attention to detail and ensuring quality
- Working to individual customer needs and styles
- Scope for developing problem-solving and managing challenging issues
- Perceptive ability to grasp critical issues quickly and explore appropriate solutions
- Strength in supporting strategy building and project managing.
“Participation was exceptional, solid practice and real examples, excellent analysis and feedback. Time flew by” Head of Social Services Department, Ministry of Health – Dubai, UAE
“I am very lucky to have met such a brilliant woman. As a business cooperation, one of the projects pointed out the concern for quality and attention to details; Randa was one of the most efficient and capable trainer and coach to handle such projects. Randa also helped The Modern Standards Academy in the first marketing campaign; with Randa’s creative ideas response rates were doubled in a very short period of time. Randa goes out of her way to help using effective communication skills and innovative ideas.” International Relation Coordinator, Modern Standards Academy – Amman, Jordan
“We have made a distinctive name in the world of private concierge & PR. Our services envelope the elite from all around the world, the Middle East in particular. Our clients’ needs vary from one to another. Some are royalties and statesmen, others are worldwide recognised businessmen. My staff qualities have been finely polished at the hands of Ms Randa Shanableh, a great craftswoman, dedicated coach, passionate, evolutionist and creative.” N. Al-Ahmad, Partner & Head of International Business Development – London, UK
“This was one of the best workshops I have attended. The facilitator, venue and materials were excellent. I recommend this training to all interested in seeing real progress in their jobs.” Senior Engineer, SABIC – Saudi Arabia
“Ms. Shanableh served as Director of Consulting and Training for our workshops and consulting projects in the Gulf region including UAE. She has top skills in presenting the topics and simplifying them to ensure the participants have the main concepts. Additionally, she demonstrated exceptional skills in quickly understanding critical issues… and demonstrated amazing abilities in dealing with difficult unrelated issues to successful problem-solving strategies.“ President, American Association of International Management – New York, USA
Other Activities & Professional contributions
Randa has worked on consultancy projects through restructuring and strategic management to change management courses. She has been developer and content builder for numerous courses including curriculum writing for business courses at the Higher Colleges of Technology. She was involved in the Education without Borders Conference 2011 and has coached international students and graduates in the workplace.
Randa is a certified Business Development consultant and a Certified Trainer from the American Association International Management, NY, USA. She is also a Certified English Language Instructor – Cambridge University, UK.
Randa was also a Keynote Speaker for the Excellence Program of the Executive Office in Dubai Government in The Role of IT in Employee Performance – Sheikh Mohammed Executive Office, Dubai 2010.