Cognitive Bias Archives - Smart Coaching and Training | Business Support, Consultancy, Mentoring

Getting closer to the king

In the very old days , salt was very expensive and was used as a status symbol. At a banquet, salt would be placed in a strategic place on the long narrow tables and at the head of the table would be a very important person such as the king. The closer to the king you were the more important you were and if you were below the salt – you really were nobody.

Enabling people to take responsibility

I have fought running battles with managers and executives, particularly in the Middle East, where every tiny decision needs the signature of the boss – and I thought progress was being made. Getting over the challenges where entire peoples (such as Filipinos in Middle East; most Indians, women, and Northerners and Working Class folk in the UK) were educated to just do what they were told, know their place, and challenge nothing and certainly not to network.

Progress is being made – if you are ‘above the API’ and not if you are ‘below the API’
Today, you’re either above the API (application programming interface)or below the API. You either tell robots what to do, or are told by robots what to do.

*Below the salt: Learning English though Vaughan Systems at Belmonte Spain*

*Chess Pieces made by Alejandro Garabon in Altea Alicante It’s all black or white with API*

Psychologically safe environments

These days you are encouraged to develop your own networks and initiatives, and in theory there is the modern day leader who delegates responsibility to his team in a psychologically safe environment and allows them to experiment , to make mistakes without getting fired and above all gives them the authority to enable them make the decisions, wherever ‘the buck stops’ and your manager supported you. But only if you are above the API . While the upper and middle classes will work though ‘who you know’ it is still positively frowned upon in the working classes who will ‘get there on their own merit without help from anyone’.

Above and below the API

An example of an API is Uber. The app sends a request that includes account data, pickup and dropoff locations to drivers nearby and dispatches one to the customer to fulfil the request. The only two humans involved are the customer and the driver. The skills the drivers develop in driving are not an investment in their future. It’s a dead end job They have no opportunity to progress and no contact with management unless it all goes wrong. So there is even less opportunity than with working in a contact centre where at least you may have contact with the management. There is constant dispute with Uber and similar organisations such as Deliveroo as to whether the drivers are employed or casual It is no great surprise that the drivers are going on strike even in places where it is illegal such as Dubai. Good for them.

It knows you know (tribute to Hilda Baker)

In effect the computer (API) knows when you breathe, how long it takes to pee, as well as counting how many journeys and dinners are delivered, issues you resolve and other times how many people you can get rid of. Does it give you career progression? No. Does it allow you to develop your initiative and self-confidence? No. That’s the world of networking, negotiation, staff retention and freedom which you can get from being above the API and above the salt.

Breeding Populism and Fascism?

People being put below the API and not allowed to challenge, is ideal scenario for breeding populism and fascism. ( and could be a contributing factor to Brexit. )

At Smart Coaching & Training we are really busy teaching those above the API , matching the client to appropriate associate based on needs including location and language.

What’s it to do with Carol Dweck ?

I woke up this morning wondering how Authoritarianism is connected with the work of Carol Dweck on open and closed mind sets. Authoritarians want everything ‘my way or the high way’, and appear to be scared of trying something new in case they fail. So I guess they have a closed mindset. Equally, as we celebrate 100 years of Modernism, said to be founded in 1922, (the birth of Now? ) do we guess these folk, such as Bertolt Brecht, T.S Elliot and Louis Armstrong had open mindsets?

Hitler and Franco and ???

I understand that at least 40% of the world prefer to be governed by authoritarians of, presumably, the same closed mind set, not allowing others to be different. Classic authoritarians are the dictators such as Hitler, Stalin and Franco, and there are many today who I won’t mention. But they made sure that their fellow countrymen had the same views by ‘eliminating’ the opposition. The totalitarian state being enabled by initial indifference of the masses.

Listening to different people

Having worked in 22 countries, and lived a long time, I could still be of the opinion that ‘my way or the highway’ is still the right approach, broad as it is. However I have developed a team covering four continents, eight languages with diversity claims at least covering age, sex, sexuality, race, language, religion and education level, though we fail on neurodiversity. From this we are able to listen to each other and become stronger together than the individuals. I do not have an inclusion case for boring/not boring and entertaining/not entertaining and liking the wrong kind of music.

*David Rigby with Ebrahim Hosani in Madinat Zayed, Al Dhafra, United Arab Emirates.*

*David Rigby with a retired singer in Ghana Africa*

*David Rigby with Radical Faeries, Glastonbury UK*

*David Rigby demonstrating career coaching at Abu Dhabi University*

A collection of Cognitive Biases

We all have cognitive bias, recognise it, but at least we have different ones. There are many so set in their ways, insisting on the language of hygiene and political correctness, that they are no longer able to listen to discussions or anything which doesn’t affirm their beliefs. And personally I have often abandoned the challenge -after all what’s in it for either of us when dealing with closed mindsets. Especially if they cannot spell.

The same values as your mother?

When teaching coaching, I teach that one skill to have is to be able to coach people with different values than yours. I start with the questions ‘do you have the same values as your mother, when did you last change them’. And if the answer is ‘Yes, and Never’ then they wont make a good coach. And this then begs the question:

“If you have a learning and open mindset are you able to tolerate the views of others whether they be traditional religious zealots (of any variety) , privileged white supremacists, or of the politically correct snowflakes of the black/white/LGBT+/old/young/female lives matter brigade?” If so, you may have a future in coaching if you are not trampled on by the authoritarian majority from any one of those categories.

At Smart Coaching & Training we coach and mentor according to client’s need, matching the client to appropriate associate based on needs including location and language.

Rubbing salt into the API wounds