News Archives - Smart Coaching and Training | Business Support, Consultancy, Mentoring

02/07/2021 By Jessica Brietenfeld and Simon Grayson

Make Your Team Psychologically Safe

Teams that Trust – Triumph: Why Psychological Safety matters to your bottom line

Remember when you were on a team and really enjoyed it. What were the meetings like and how did the group communicate? Which team did you most enjoy being in? Which team that you were a part of was most effective? Were you more effective when you felt safe to be yourself and express yourself?

Being on a team can be a dream or a nightmare.

All of us have mixed experiences when being part of a team or group or when leading them. What makes an efficient team? Talent alone is nowhere near enough of an attribute to make an effective team. It has been proved through various scientific research that the best teams share ideas.in a safe atmosphere where failure is viewed as progress- when a member of the team feels like it is okay to share an idea without knowing if it will in fact work out. In fact they are willing to share the acorn of an idea knowing that others will help it grow and develop it to something better.

Using one´s strengths

On an ideal team, each person is willing to speak their truth and give feedback when things are good, bad or indifferent. They speak humbly with empathy,,are open to feedback and opportunities to learn and have a desire to improve. Team members are willing to speak up if and when they spot a potential risk. What they spotted may be incorrect, but mistakes are not held against each other. Each team member realises that they need to include, listen and challenge others to be more effective. The leaders of these teams listen in order to learn, grow and develop the team. So that they can do more with less stress.

Think of teams that you’ve experienced, inside or outside of work, that keep quiet, don’t share ideas and avoid speaking up, even when they know the answer or see a problem looming.

Danger- imminent disaster, no?

Imagine a ship where the captain knows they will hit an iceberg but they fear upsetting the owner of the ship and losing their jobs- in case they are wrong.
Imagine a IT guy having had the experience at a previous job of a similar project and knowing what went wrong but not having the safety to share this information because of the hierarchy on the team.
Wouldn’t you want your team to help make you more successful? You must give them permission to fail and to try again.

*Psychological Safety Expert- Simon Grayson*

*Psychological Safety Expert- Jessica Breitenfeld*

The people in these teams can be merciless if someone makes an error The result is that no one speaks up, no-one shares ideas and you became extinct like Kodak film. Leaders of teams like this listen only to correct, react and delegate. These companies become Irrelevant in today’s VUCA (volatility, uncertainty, complexity, and ambiguity) world without innovative team.which ultimately drives ‘safe’ behaviours that don’t maximise performance, rarely create fresh ideas and never surpass targets. The leaders of these teams listen in order to respond, fix and tell. This team will never fulfil its potential because the team has low Psychological Safety. That sense of not feeling safe and supported within a team or group gets in the way of performance, innovation, learning, and personal success.

The ‘Number One’ factor in team effectiveness

The NUMBER ONE factor in team effectiveness is “Psychological Safety”.
This insight is the result of almost 30 years of research by Amy Edmondson, at Harvard Business School, supported and reinforced by an extensive two-year research programme (Project Aristotle) across 15,000 employees at Google read about Project Aristotle in The New York Times magazine).

At Smart Coaching & Training we measure team effectiveness across four dimensions:

Attitudes to risk and failure:
• the degree to which it is permissible to make mistakes
Open conversations
• the degree to which difficult and sensitive topics can be discussed openly
Willingness to help
• the degree to which people are willing to help one another

Inclusivity and diversity
• the degree to which people can be themselves, and be welcomed for this. The degree that others can be different and the tolerance for it.

*How Psychologically Safe is it to Spill the paint or Spill the beans? Wales, UK Photo by David Rigby*

You can be do the ¨AQai Adaptability Quotient test to see how your team members respond under stress and in change situations and then our coach can help you with a plan to increase your team’s Adaptability IQ score so that it is agile and able to keep up.

We deliver coching support, diagnostic tools and a Psychological Safety Workshop to assess your current level of Psychological Safety and help you plan to improve it

Workshops will train a ¨Yes, And¨ mindset, will have role plays and improvisation LAB Experiences with Serious Games where your team practices the mindset of an adaptive team that supports one another.

Your team practices feedback sessions, how to present information and how to create rapport so they approach the team prepared and with confidence that they are delivering their ideas clearly.

Team that trust – triumph.

See “Make your team Psychologically Safe Workshop” Here and help build tthat atmosphere of trust, trial and triumph with interactive, dynamic training .

17/05/2021 By David Rigby

How your Profile affects your Self-actualisation

Maslow’s Hierarchy of Needs

Psychologist Abraham Maslow outlines what is known as a Maslow’s Hierarchy of Needs, representing all the various needs that motivate human behaviour. The hierarchy is often displayed as a pyramid, with the lowest levels representing basic needs and more complex needs located at the top of the pyramid. The five levels are Physiological Needs, Safety, Love/Belonging, Esteem, and finally, at the peak of this hierarchy is self-actualisation. The hierarchy suggests that when the other needs at the base of the pyramid have been met, you can then focus your attention on this pinnacle need of self-actualisation. In psychology, self-actualisation is achieved when you’re able to reach your full potential. Being truly self-actualised is considered the exception rather than the rule since most people are working to meet more pressing needs.

But how do you know when you have gotten there? Are you being true to yourself, no longer putting on an act to please others? Do different types of personality achieve self actualisation differently?

Jungian Profiling Tools

There are many profiling tools all based upon the work of Jung. All work on the premise that there are four types of personalities and everyone is a unique combination of all of them.

And they all use different terminology. In detail, all individuals can be classified into predominantly extrovert (active) or introvert (reflective/reactive);

*Childs Play 1 – Altea Alicante by David Rigby*

and also are predominantly logical (thinking/ task orientated) or emotional (feeling/intuitive/people orientated)). Everyone is a combination of all of these but some characteristics are more prevalent than others.

What self-actualisation might look like

What self-actualisation, your full potential, might look like if you are:

Extrovert/logical (Directive)
• Being up to the challenge: successful at all the projects you are undertaking and being in charge on your terms and being recognised for it
Extrovert/emotional (Inspiration)
• Having great relationships and lots of action with many people while being exactly who you are
Reflective/ emotional (Service)
• Everybody is OK in their own right and with you. They are collaborating with you, and everyone is OK with you being who you are, and you are safe.

*Childs Play 2 – Altea Alicante Photo by David Rigby*

Reflective/logical (Competence)
• Everything is in its place, everyone knows exactly what to do and what the steps are and actually follows them and are reliable.

We suport and supply a number of profiling tools and have knowledge of several more. Take a look at this video, which is the first of a series describing the fundamentals, and ask us for more detail.

05/03/2021 By David Rigby

Acknowledging your Mortality

Making it easier for others

I don’t know about you but I have become increasingly aware of my mortality particularly in recent months. Having survived the first lockdowns I am being much more affected by this round. In the first round I knew people who knew people who had had COVID or died of it. This time I actually know and work with people who have had it and also who have died of it. They were in full health one week, and dead two weeks later. So, I got round to thinking what would happen if it happened to me.

If you get ill and When you die

I thought I ought to put a note on my fridge about who to contact in case in emergency. Then I didn’t know who to put. So I thought I better get my act together – and find a representative to represent me, look after me and undertake my wishes.

If you are ill (this can include: suddenly hospitalised, chronically ill, no longer able to make decisions due to dementia etc) you will need to appoint someone to be your chosen representative with power of attorney for when you are incapacitated. They need the authority to access to your computer, bank, house. hospital, enact your living will and inform people. And make sure people know who it is. In each country the rules are different.

*Lifesize Monopoly – Mall of the Emirates, Dubai by David Rigby*

When you die (this can result from terminal illness, dropping dead or sudden death from, for example, a car accident) you will need an executor. The power of attorney ceases when you die. You will need the executor to bury you, enact your will, close your bank accounts, pass on your business, delete you social media. Your executor therefore needs to be told about your death, and others need to know who your executor is.

Choosing the right person

You need someone to have power of attorney, and you need someone to be executor. You will also need a way of having substitutes in case they are not able to act on your behalf. I already have one executor die – and he was 20 years younger than me. You will need their agreement and permission. People need to know who it is.

Hidden Snags

If, like me, you are not living in the country you were born, have no relatives, the country’s language is not yours and the law is in that language, and you haven’t been there that long, then you need to get everything in place as the defaults are unpalatable. You will need a ‘Last will and testament’. If you have assets in more than one country or reside in more than one country you will need more than one Will.

And finally – if you are a person with the power of attorney or executor make sure your papers are in order. I had power of attorney/executor for my father and I could not prove who I was at his bank as my passport had expired.

*Altea Cementerio – Photo by David Rigby*

Generally, when you die it is clear. When you are ill it is not so clear. Someone has to have the authority to decide. People think they are immortal, and would rather not think about it. And then suddenly…

Note: I am not an expert in this. But having set this up I reserve the right to be self righteous. Ask and I will give you more detail, however you should get professional advice.

29/01/2021 By David Rigby

Zooming with Intercultural Globality

Remembering Dr David Clive Price

Most of us ‘ain’t going nowhere’ at present because of COVID. So, you can sit at home doing nothing, or you can consider the world as being your oyster. With tools such as Zoom you can attend virtual meetings in virtually any country and subsequently in another immediately after. And each meeting can have attendees from multiple countries. So, you have the opportunity to really cock it up several times a day. Do you know enough about the culture, the attitude to hierarchies, how decisions are made, approaches to LGBTQ+, women and ageism.

Do you even know where the countries are that delegates are coming from?

Can you
• Understand the underlying languages of the delegates
• Speak loud enough so that everyone can understand
• Simplify your language, being careful not to use expressions
• Know when to read out loud documents for readers where not first language
• Appreciate that some can read better than they can speak and for others – the reverse
• Understand the decision-making process
• Show the skills of enabling people to come round to your opinion without them losing face
• Know enough about other languages to at least do small talk

*Zoom session with composer Valerie Simpson with some of the 150 participants*

Developing the personal skills to be able to succeed in many different countries at the same time or in rapid succession is not a case of learning the languages and the cultural mores. It is a case of changing the way YOU behave and your actions so that, wherever you are, you are both accepted by the people and are successfully able to navigate your way to success. Rather than expecting everyone to be like you it is an opportunity to cash in on the differences if only you know how.

Diversity and Inclusion

Diversity and Inclusion covers the pitfalls and benefits of working with a team where the members are not exactly like you, whether local or global. To finally grasp why the benefits are worth it despite the aggravation, and how to develop the skills to succeed. Intercultural Globality is about developing your sixth sense using Emotional Intelligence, NLP, sensitivity and awareness. Developing the confidence to glide through the conflicting cultural messages.

Hidden Demons

I am writing this in tribute to our associate Dr David Clive Price who died in December from COVID after a short illness. His knowledge of working with different cultures was second to none – as he had lived a life and practiced before he preached. I took some of his courses.

We were about to jointly deliver a webinar based on his latest book, about which SCT wrote “Hidden Demons is a wonderful read based on his life story together with training about how to recognise the depths he fell into and in particular how he can help you get out of them. Compelling personal story, great coaching, compulsive read.”

Read Hidden Demons: How to Overcome Anxiety, Addiction and Fear of Failure – it’s a great way to appreciate the necessity and benefits of Intercultural Globality. Read more about Intercultural Globality …

Squaring Mindful Meditation with Internalised Capitalism

According to New York Therapist, Lee McKay Doe, Internalised Capitalism looks like ……

Internalised Capitalism

Feeling guilty for resting
Your self-worth is largely based on doing well in your career
Placing productivity before health
Believing hard work = happiness
Feeling lazy, even when you’re experiencing pain, trauma or adversity
Using busyness as a way of avoiding your needs .

Painting by *Andrés* Sergio *Echeveste* *taken in Altea by David Rigby*

Many of us will recognise many of these thoughts in ourselves. And this is why we might find meditation so difficult.

Finding meditation so difficult

When we meditate, we lower our stress levels, we get to know our pain, we connect better, we improve our focus, and we’re kinder to ourselves. All of these things can improve our health, and as a consequence help us become better at our internalised capitalism.
Being super focussed on the here and now, rather than planning what to do next, or reviewing the past, is the basis of mindfulness and also can be a good focus when meditating. But that also requires letting go of the here and now too. Learning to be who you are, and liking it is sufficient.
If I am chugging along nicely I don’t find the tine to meditate. If I am super stressed I find it really beneficial, If I am not too busy then it’s a useful way of connecting with myself and with others.

So how to avoid the guilt trip?

• See meditation as part of work. – and so it’s not ‘resting’
• Recognise meditation can help you focus – so you can be better at your career and self worth
• Meditation can improve your heath – and with better health more productivity
• Meditating is not being lazy – it’s not easy to do
• It’s a way of being busy, but also it can be a way of recognising and meeting your needs.

Meditating Mindfully

Meditating Mindfully is difficult on your own – better to join a group and meditate on Zoom or whatever. Your colleagues can give you insights and encouragements as well as the discipline. You can also watch how the others meditate – though it is often more interesting to watch paint dry (especially these paintings).