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19/10/2025 By David Rigby

Because it’s important – “Towards a future without racism”

Because it’s important – “Towards a future without racism”
“Hacia un futuro sin racism ” “Towards a future without racism” Madrid October 2025
 

“Because it’s important” was the response when I asked Smart Coaching & Training associate Mahmoud Assy why he had arranged, promoted and paid for an event in Madrid called “Hacia un futuro sin racism” “Towards a future without racism”

No need to ask further questions

There was no need to ask further questions of the man who had arranged 15 speakers for this event. I could identify representatives from communities as diverse as Philippines, India, China, South America, Morocco, of various religions and the local gypsies. He can do this because he knows them And all of them spoke in Spanish and most work in Madrid.

The kind of people invited to be associates

This kind of event and belief systems is very characteristic of the kind of people who are invited to be associates. They tend to have many years of practical experience but also come with some sort of spirituality. This is regardless of where they were born or where they live now. Many people ask and few are accepted, That kind of commonality enables them to get to know each other quickly, and moreover to gain trust. So when opportunities arise we can be quick to respond as a team because the time has already been invested in the community,Learning from each other

I have been fortunate to have been invited to events which I would not have known about if it hadn’t been for Mahmoud,

Opportunities shared with associates

Similarly I organised for me and associate Clair Aghassipour to meet interculturality guru Fons Trompenaars in Amsterdam. And this week Clair represented Smart Coaching & Training in Netherlands for three meetings in the same week. Jessica Breitenfeld and Ian Gibbs represented SCT meeting the owner of a Saudi Arabian training organisation in Barcelona. They can’t do this unless they are well briefed and trusted. We would not have known SIETAR if it hadn’t been for associate Pari Namazie

JEDI Justice Equity Diversity Inclusion

Back to Mahmoud: JEDI Justice Equity Diversity Inclusion are his topics. Mirroring the many Diversity topics SCT is capable of supporting. See Diversity

Mahmoud Assy and David Rigby at FELGTBI event in Madrid
Fons Trompenaars and Clair Aghassipour exchanging books
David Rigby with Papa Baba Ndong president of SIETAR

Smart Coaching & Training works with over 30 associates, in four continents speaking 14 languages and raised and working in a wide range of cultures. See our associates here.

Written by David Rigby © 2025 Smart Coaching & Training Ltd

Filed Under: Being Confident, Career Development, Communication, Decisions, Emotional Intelligence, leadership, Management, Mindset, Personal Development, Presence, Presenting and Presentations, Woke Tagged With: Communication, diversity, intuitive, Jedi, networking, performing, profiling, racism, Smart Coaching & Training, teamwork

21/07/2025 By David Rigby

That’s Nailed it! Do Politicians get their nails done?

That’s Nailed it! Do Politicians get their nails done?
Pictured: British Politicians Hands – all currently in Parliament except one. (and the right hand of Putin)
 

I am writing from Madrid in the second half of July. Everything has stopped until September – certainly no meetings. And come August half the shops and cafes will be closed for the month.
So it comes down to “Where am I going to get my nails done ?”


Where am I going to get my nails done ? you are going to learn some of the tricks or skills they learnt to get to the top.


I have never understood the passion for getting your nails done. This may be a male thing – but the longer the nails, the falser they are and more overly designed the nails are the more vacuous I think the wearer is.

Haven’t people got anything better to do with their time and also their money? My assumption is it to do with the therapy you getting from sitting there and someone is paying attention to you and the conversation is either innocuous or gossip.

It is Me time which you could also get by sitting, having a nice cup of tea, and if you felt like spoiling yourself, you could have a biscuit. And that wouldn’t make using a phone or keyboard tortuous.
In the good old days you could spend hours under the dryer with your curlers in and achieve the same result.


Do you trust British Politicians – their nails suggest you should.


I thought I would do some research and look at the nails of British politicians and see if you can guess who the nails and hands belong to. With two exceptions all are current parliamentarians; one is the hand of Putin, the other is too famous to be left out.
Not a false nail in sight. Of course this is Britain, where false teeth are designed to look like real teeth. The British do not shout out : I have got the money to spend on making my teeth look unnaturally pearly white and perfect – and it’s the same with nails. It may not be the same in other countries.


Fat lips and chiselled chins


I see lots of adverts to have fat lips and chiselled chin and feel sorry for those who think these improvements will make you more confident or attractive – they don’t. Spend your money developing your personality – it last longer. It takes personality to be charming enough to go to the barbers and say ‘yes’ to the question “Anything for the weekend, sir?”.

Anything for the weekend, Sir?

Smart Coaching & Training works with over 30 associates, in four continents speaking 14 languages and raised and working in a wide range of cultures. See our associates here.

Written by David Rigby © 2025 Smart Coaching & Training Ltd

Filed Under: Being Confident, Career Development, Communication, Decisions, Emotional Intelligence, leadership, Management, Mindset, Personal Development, Presence, Presenting and Presentations, Woke Tagged With: Communication, diversity, intuitive, Nails, performing, profiling, Smart Coaching & Training

23/04/2020 By David Rigby & Martin Kubler

I’ve never been to me

I’ve never been to me

Becoming confident enough to be yourself

taken in Kuala Lumpur by David Rigby

‘I’ve never been to me’ is a song by Charlene which went to No 1 in the UK charts in 1982. For many it is the worst Motown Number One ever, but is pertinent to the situation (COVID-19) we find ourselves in now.

The cheesy lyrics include the lines ‘I’ve been to Nice and the Isle of Greece… but I’ve never been to me’.  It is about having to always be someone else and never being allowed to even find out who you are, let alone actually be that person.

Forward to late 2019, and many in the music industry, as in many other industries, are forced to subsume themselves into industry norms and accordingly standardise their personalities.  Paradoxically the most successful have not done this. Good recent British examples have been Amy Winehouse and Adele who refused to follow the norms. An outstanding American example, even subject to a BBC Radio4 Profile, is the singer Lizzo – larger than life in every category, a phenomenal singer and performer who has no need of pitch correction in her performances.

Come 2020 and COVID-19, the requirement of the performers to be who they are and deliver has never been on show quite so much as the ‘One world’ show where performers such as Lady Gaga, Sam Smith and Andrea Bocelli, and many others sang together, each performing from their own home. No lavish productions or autocorrect to prop them up. And, of course, it is significant who is not performing and the conclusions we can all come to about their skills.

How does this affect us?

Many of us are now in lock down and the only places you can go are shops to buy food or pharmacies to pick up meds – the rest of the time, you are at home, either by yourself or with some version of immediate family.

It is the perfect time to discover who you really are – a great opportunity for self-examination, and if you don’t like the ’me’ you actually are, you can set about changing it.

Many are using this period as a great opportunity to organise themselves, deal with all the filing and position themselves for the future. And then see others, via Zoom, who are in a bad way, and cannot cope with the uncertainty.

Sphere of influence

The ‘sphere of influence’ model is useful here. Issues divide into three :

  • Inner circle: those issues you can deal with by yourself;
  • Outer circle: those issues you can deal with by collaborating with others;
  • Outside both circles: those issues which you absolutely have no influence over.

Many of the issues thrust upon us by COVID-19 are things we have no influence over, so the first step is STOP worrying about things you can do nothing about.

Divide the things you CAN do something about into three categories:

  • Things which are essential to your well-being which you can do on your own. (If you don’t look after yourself then you won’t be able to look after others);
  • Things which are essential to your well-being, which you need to ask or influence others to attain;
  • Things which are essential to others’ well-being which you can deliver to them (whether or not they have asked).

These can include:

  • Ensuring you eat enough healthy food to stay fit but not fat, with, if you want, exercise;
  • Keeping your distance when out and wearing a face mask to assuage the concerns of others;
  • Really learn to appreciate yourself and potentially change the characteristics you don’t like;
  • Keep in remote contact with others and support them when they need in the best way you can;
  • Decide what you will do when this is all over and prepare yourself for it.

And finally: examine the way you communicate with other people:

  • Do you understand them well enough to understand how they prefer contact?
  • Do they understand you well enough to understand how you prefer contact?.

Always assuming you understand yourself well enough to know your own preferences.

This downtime is the lifetime opportunity to discover who you really are and what you really need. The chance to ‘be to me’.

For further discussion and remote coaching, contact us here, or, for Europe [email protected] +44 3335660067 and for Middle East [email protected] +97156 652 5970. Take a C-me colour profile to better understand your communication preferences..

Written by David Rigby and Martin Kubler

© 2020 Smart Coaching & Training Ltd 

Filed Under: Being Confident, coaching, Decisions, Emotional Intelligence, Motivation, People Development, Personal Development, Uncategorized, Wellbeing

28/09/2018 By Isla Baliszewska

What will you achieve by Christmas?

What will you achieve by Christmas?

 

Swinging from summer into autumn and already we are surrounded by messages about Christmas. Indeed it is less than 3 months away…so what will you do in that time that will make a difference? What do you most want to achieve?

 

Sales and Marketing

For those who work in multi-level marketing and retail, this is peak time to achieve sales for the Christmas / New Year period, a time for building the relationships that will yield good contracts in 2019, for delivering what is already in the pipeline. That’s a lot! And all this needs to be done by December 14th when most of the world shuts down for 2-4 weeks – depending where you are.

 
For the rest of us, let’s take a lesson from those in sales and marketing and ask ourselves “How can I sell myself best to achieve what I want by Christmas?” Remember, selling is all about communicating the right way so as to build the right relationships.

With such little time to set our Christmas goals and achieve fabulous results, communicating effectively to get the right message across well is crucial.

Achieving what you want Ask yourself:

[i type=”icon-ok” color=”icon-blue” bg=””]Who do I need to impress / get to notice my achievements/ help me to measure them?

[i type=”icon-ok” color=”icon-blue” bg=””]Do I know how these people like to be communicated with?

[i type=”icon-ok” color=”icon-blue” bg=””]Do I really know my own preferred ways to communicate?

Some people like lots of detail, others very little so giving them a lot will put them off and they’ll lose interest. If your preference is to use emotion to appeal to others, the success of your conversation will depend on whether ‘how someone feels about something’ is of interest to them.  Some people just want facts, others definitely don’t. Some want a lot of information, others just the salient points.  What about you?

Knowing your communication preferences can help you identify which kind of people are your natural allies in achieving what you want. You can then choose who to connect with, those you best identify with, while also learning how to have successful interactions with the others.

And – the better you know yourself the easier it will be to know how to influence yourself to achieve what you want. Rather than staying stuck in old patterns, ways of behaving or attitudes that are perfect saboteurs, you can create enablers.

 

Effective Communication

 

Here’s a strategy to follow:

[i type=”icon-ok” color=”icon-blue” bg=””]Write a statement of what you want to achieve by Christmas. Make sure it is really clear, definitely doable rather than wishful thinking, and describe what that achievement will look and feel like; if it is an intangible, what will tell you that you have achieved it?

[i type=”icon-ok” color=”icon-blue” bg=””]Write a list of those people you need on side / want recognition from / are essential to your achievement.

[i type=”icon-ok” color=”icon-blue” bg=””]How do you think they would like to be communicated with? Note 5 ways for each person.

[i type=”icon-ok” color=”icon-blue” bg=””]Note 5 ways you prefer to communicate with others.

[i type=”icon-ok” color=”icon-blue” bg=””]Look for the ‘misfits’. Are they looking for detail when you prefer to be broad brushstroke? Are they wanting big ideas when you prefer minimalism?

[i type=”icon-ok” color=”icon-blue” bg=””]Now the fun part – create your personal achievement strategy by finding the common grounds for great communication.

And here’s an idea – C-me behavioural profiling is a brilliant tool to help you understand yourself and your communication preferences, to use these to achieve the things you want. That self knowledge enables better interactions with others, harnessing your strengths, fixing your weaknesses, allowing you to astutely pick up on the characteristics of others. The door will open to having those killer conversations to get what you want by Christmas.

David Rigby / Isla Baliszewska

C-me Colour Profiling

 

Filed Under: Communication, Decisions

01/08/2018 By Isla Baliszewska

Do we need a Nudge?

Do we need a Nudge?

 

Everyone has those moments when they really wish they had made a different decision…or actually just done something they perhaps should have.

Welcome Nudge Theory, which is about making it easier for people to make decisions which are in their best interest.  Thank you Richard Thaler and Cass Sunstein for the book ‘Nudge’, published in 2008. And well done Richard Thaler for winning the Nobel Prize for Economics in 2017.

Nudge Theory Most of us think of a nudge as a little prompt needed to get something done. Which it is, and those nudges can be the difference between something happening and nothing happening. Coming from behavioural economics, Nudge Theory takes this further, considering important biases in human decision-making and positing ways to help people make decisions that would benefit them.

“By knowing how people think, we can make it easier for them to choose what is best for them, their families and society.” wrote Richard Thaler and Cass Sunstein, authors of ‘Nudge: Improving Decisions about Health, Wealth and Happiness.

Simple example: on the assumption that most people want to be healthier but for many reasons (lack of willpower, lack of availability of healthy foods, sweets at the check-out), they stay unhealthy. The nudge here would be to fill the shops with only healthy products, improve food labelling to provide health information, replace the check out sweets with fruit and nuts. The objective – to encourage shoppers to make healthier choices.

Or, you want to go running every day but you can’t be bothered. Just put your trainers where your feet will hit the floor when you swing them out of bed. Your thought process is more likely to veer from procrastination to action.

Nudge Theory has become popular with politicians and policy makers as it touches on important biases in our decision-making processes. From a societal perspective, if you can encourage a whole bunch of people to engage in behaviours that improve society, that sounds like a good idea.

David Cameron’s Behavioural Insights team used the Nudge Theory concept when adding an invitation to join the organ donor register when people were renewing their car tax. This little nudge resulted in a massive increase in people joining the register. Barack Obama had Cass Sunstein as an adviser on his team with the goal of bringing the US Government “into the 21st century in a wide range of ways”.  One of these was to try and increase the honesty of quarterly sales reports submitted by providers of goods and services to the Federal Government. By adding a brief prompt at the top of the online form, more accurate information was submitted leading to a reported $1.59 million increase in fees in one quarter, supposedly reflecting more honesty in sales figures. All good news for society as a whole.

But what about nudging to help us as individuals? Nudge Theory demonstrates that using quite simple prompts and techniques can bring a subtle change in our responses. It can push us into taking action rather than not doing anything. But, and here’s the interesting part, it won’t work if we think we are being told what to do.  So those policy making examples needed to be suggestive and inviting rather than perjorative.

Nudging behaviour

For our own personal nudges to work we need to feel ownership of them, and to find things that are easy to do. Here are our Nudging Tips:

[i type=”icon-ok” color=”icon-blue” bg=””]Make it simple – so you don’t have to think before doing

[i type=”icon-ok” color=”icon-blue” bg=””]When setting your nudge try thinking of the pain/negative that you will be moving away from

[i type=”icon-ok” color=”icon-blue” bg=””]Don’t expect it to last forever – renew your nudges by introducing different ones

[i type=”icon-ok” color=”icon-blue” bg=””]Use reminders – pop post-it notes in the places where you want the behaviour change to happen. Or send yourself a morning email reminder.

[i type=”icon-ok” color=”icon-blue” bg=””]Give yourself a reward once you have ‘done’ the new nudged behaviour or task a set number of times.

[i type=”icon-ok” color=”icon-blue” bg=””]Share the nudge – tap into the power of peer pressure to make the nudge work for you.

To explore how to set your own nudges and what changes you want these  nudges to make in your life, how about your first simple step being to get in touch with us – you’d be surprised what you might be able to do!

Isla Baliszewska – [email protected]

Filed Under: Change Management, Decisions, Personal Development

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