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12/04/2020 By David Rigby

Deportment 2020: Know how to ‘talk the talk’ and ‘Zoom the Zoom’

Deportment 2020: Know how to ‘talk the talk’ and ‘Zoom the Zoom’

In these days of COVID-19 you not only have to ‘talk the talk’ and ‘walk the walk’ but you have to appear good on Zoom. Not only do you have to sound good you have to look good too, And not just you – you are most likely to be working and broadcasting from home – so the view of your home must also give the right impression. I notice every one judging what you look like when you have not been able to go to the beauty salon, nail stylist, or hairdresser for weeks and having to do your own cleaning due to lockdown. Tolerance of shady presentation skills won’t be accepted for long either – so brush up those skills too!.

While you are practicing your body posture and setting up the appropriate lighting and soundscape for your broadcast, whether a serious business meeting or a chat with a distant neighbour take a look at the article below I wrote for Al Arabiya News about deportment training for some stars in the 1960’s. And note how much still applies today. Below is one of many of these articles as published in 2015.

walking the walk

Deportment: Know how to ‘talk the talk’ and ‘walk the walk’

It’s now the winter holiday season, and just like in the UK and USA, here in the UAE you see the girls dressed in impossible heels and wearing designers while staggering to various social venues. One difference here is that, in general, they are not freezing to death on the way to their chosen location.

It’s now the winter holiday season, and just like in the UK and USA, here in the UAE you see the girls dressed in impossible heels and wearing designers while staggering to various social venues. One difference here is that, in general, they are not freezing to death on the way to their chosen location.

They may have the designer frocks, but few of them know how to walk elegantly or indeed talk elegantly. There is an old British expression “You can take a girl out of Essex, but you can never take Essex out of the girl.”

This is because they don’t know about Deportment.

Way back in the early 1960s there was a developing record business called Motown. Based out of a house called “Hitsville USA” in Detroit. In those early days one of several vocal groups was called The Supremes. They were often known as the ‘no-hits’ Supremes as at the time every record had flopped.

But like everyone else in the Motown roster, they went to American etiquette instructor and talent agent Miss Maxine Powell to learn about deportment.

And this is what The Supremes learnt 
• Perform in front of the mirror – see how you look
• Sing with a smile – not like you are in pain
• Learn how to sit on a barstool elegantly, walk stairs, get out of cars 
• Always introduce yourself first, then the visitor introduce themselves
• Never see anyone for 20 minutes after a show
• Continue to grow until there is no breath in your body

In England you were taught how to handle a dazzling array of cutlery in case you went to an exclusive dinner. But the main message in all of this that you will know what to do when you meet the Queen of England.

And this is the message.

That group of three lean individuals from low grade subsidised government housing in The Brewster Projects went on to become worldwide stars. 12 number one hits in USA in three years. That was just the start.

And in 1965 they performed at Britain’s prestigious Royal Variety performance and indeed met the Queen of England.

And they knew how to conduct themselves! Years of lessons about deportment both on and off stage meant they knew exactly what to do. As did many other stars in the Motown roster which included Martha & The Vandellas, Marvin Gaye and Stevie Wonder – all megastars in their own right. I first saw Stevie Wonder perform when he was 14.

For those who don’t remember The Supremes you may know their lead singer, Diana Ross. In a recording career spanning almost 50 years she sold over 140 million records and is still performing to great reviews today while in her seventies.

But what distinguished them from the rest? In many cases they were the first black girl groups to break into the largely white supper clubs and TV shows. Sure, they can sing, but they could also put on a good show, deal with the audience and not be scared of anyone.

Why could they do this? Because they had deportment.

In the old days in Britain, the rich girls ‘came out’ (different meaning today!) after going to finishing school. They learnt how to walk in heels with a set of books balanced on their heads. These days you can record yourself, take selfies, and video yourself moving around. So observe and improve – sometimes you can’t see it yourself but a coach can help you.

Just putting someone in a posh frock and high heels doesn’t work. To again quote Margaret Thatcher: “If you have to tell people you are a lady – then you aren’t”.And all this applies in a slightly different way to the guys too!

Both need to both ‘talk the talk’ and ‘walk the walk!’

Learn all the skills before it really matters – and when time comes you can walk into the audition or job interview an unknown and come out a star!

David Rigby is a founding director of Smart Coaching & Training. He is based in Europe as an international keynote speaker, trainer, consultant, and executive coach. He developed a training practice focusing on Behavioural Preference Profiling and Signature Corporate Training suite.

Filed Under: Being Confident, Communication, Emotional Intelligence, Growing your Business, Mindset, Motivation, Personal Development, Presenting and Presentations, You and Your Career

29/03/2018 By Isla Baliszewska

Transform your Mindset to Transform your Results

Transform your Mindset to Transform your Results

If Only - john mcsporran CC

The view you adopt for yourself profoundly affects the way you lead your life. It can determine whether you become the person you want to be and whether you commit to and accomplish the things you value.

[i type=”icon-ok” color=”icon-blue” bg=””]Why waste time proving over and over how great you are, when you could be getting better?

[i type=”icon-ok” color=”icon-blue” bg=””]Why hide deficiencies instead of overcoming them?

[i type=”icon-ok” color=”icon-blue” bg=””]Why look for friends or partners who will just shore up your self-esteem instead of ones who will also challenge you to grow?

[i type=”icon-ok” color=”icon-blue” bg=””]Why seek out the tried and true, instead of experiences that will stretch you?

“Men are disturbed not by things, but by the view which they take of them”

 Epictetus

We are creatures of habit, driven by impulses to self-protect, to run away from woolly mammoths. Over the years, our learned behaviours become ingrained and our mindset becomes set in patterns.  Renowned Stanford University psychologist Carol Dweck illustrates this with a simple idea that makes all the difference – Fixed and Growth Mindsets.

Changing your Mindset

A Fixed Mindset

With a Fixed Mindset, people believe their basic qualities, like their intelligence or talent, are simply fixed traits. If they have a lot, they’re all set, but if they don’t… If you have only a certain amount of intelligence, a certain personality, and a certain moral character, well then you’d better prove that you have a healthy dose of them. People with this mindset also believe that talent alone creates success – without effort. Effort is seen as fruitless if they don’t ‘get it’ then it suggests that they lack the intelligence. Challenges are avoided, as to fail suggests that they ‘lack the intelligence’ required. Getting things wrong and receiving feedback is also seen as negative if it reveals limitations.

A Growth Mindset

With a Growth Mindset, people believe that their most basic abilities can be developed through dedication and hard work – brains and talent are just the starting point. This view creates a love of learning and a resilience essential for great accomplishment. People with this mindset understand that no one has ever accomplished great things – not Mozart, Darwin, or Michael Jordan – without years of passionate practice and learning. Do people with this mindset believe that anyone can be anything, that anyone with proper motivation or education can become Einstein or Beethoven? No, but they believe that a person’s true potential is unknowable.

Virtually all great people have these qualities. Intelligence can be developed. We can embrace challenges and believe that we can improve at a task. We can see effort as a worthwhile path to mastery. We can see that getting things wrong and receiving feedback is positive and guides further improvement.

 A ‘Teacher’s Mindset’

When we are learning, the mindset of our ‘teacher’ (or trainer or tutor or whoever is giving us new knowledge) can influence how that teacher perceives our performance. Fixed Mindset teachers might see those that struggle or fail to understand an aspect of the learning process as not being sufficiently bright or talented or motivated. Growth Mindset teachers see struggling students as a challenge, learners in need of guidance and feedback on how to improve. And of course once the Fixed Mindset teacher has labelled you, the learner, that label sticks and you are reluctant to challenge it.

How to get the Growth Mindset

The passion for stretching yourself and sticking to it, even when it’s not going well, is the hallmark of the Growth Mindset. Scientists tell us that people have more capacity for life-long learning and brain development than they ever thought. Personally, the older I get the more new things I learn, the more new things I try!

To paraphrase French psychologist Alfred Binet “You may not have started out the smartest but you could end up the smartest”.

Have a go……………

[i type=”icon-ok” color=”icon-blue” bg=””]Be curious, keep learning

[i type=”icon-ok” color=”icon-blue” bg=””]Keep trying – you get the results you want through effort and repetition

[i type=”icon-ok” color=”icon-blue” bg=””]Know that you own your mindset – if you want to change it, you can

[i type=”icon-ok” color=”icon-blue” bg=””]Do things differently – surprisingly you’ll likely get a different result

[i type=”icon-ok” color=”icon-blue” bg=””]Recognise that the process is as important as the result

[i type=”icon-ok” color=”icon-blue” bg=””]Practice always speaking in the positive – add ‘at the moment’ or ‘yet’ – you’ll get the mastery in time.

David Rigby

Filed Under: Being Confident, Mindset

13/11/2017 By Isla Baliszewska

Six preparations for Successful Presenting

Six preparations for Successful Presenting

Successful Presentation

“Imagine everyone in the audience with just underwear on,” we are told – but don’t imagine that will bring you all the confidence you need for a winning performance! Instead, just be sure you have ticked the list of the Top 6 Preparations for Successful Public Speaking below.

star Just like a film set you can apply some of the stage setting, preparation and rehearsal to your ultimate role in the movie. Think of all the roles that go into making a film, now think of your role as the Lead Star. It takes a team and a methodical set up behind the scenes to make the magic happen. From the director and stage manager to the wardrobe mistress and speech coach, and of course practice practice practice.

Rehearsals

Prep 1 –  Physiology:   Speech coaches have specific exercises you can perform and practice with, warming up before you start. Sentences such as “Top of the tongue, teeth and lips to ensure you deliver with your vowels well rounded and consonants crisp and clear.”  To release stress jump up and down sway your arms from side to side, and let go of any tension and trapped emotion.
Prep 2 – Emotional connection:  Studies show that in presentations how we deliver in terms of voice and posture make up 93% of the impact of a speech. Only 7% is the actual words. Practice out loud as often as possible, if you can record yourself on a smart phone you will be able to direct yourself and write an ’emotions script’ to go with the words. This way you can pinpoint where you can evoke reaction and connection with the audience, enhancing through facial expressions or pauses for contemplation.
Prep 3 – Notes:   Ideally you should not be using any notes.  If you must, then use maybe ten keywords on one or more postcards. And make sure all the pages are numbered in case you drop them!  If you have written a script then, with repetition, you may find that the words will be committed to memory which will allow you to focus on delivery. In any case, the more you use a script the less likely you will be able to tailor your presentation to the reactions of your audience.  Whether you use a tablet or paper make sure it all looks professional and larger than normal print so you are not peering at it!

Stage Management/Costume

Gen Y Prep 4 – Impression:   Plan your outfit ahead of time; every detail is important here, from the undergarments to the clothes on top; think about who your audience is, if you need to present authority then dress for the part.  You have to feel confident before you start speaking, one of the easiest ways is through your clothes.  When actors are reading for a part they often start with clothing as the character develops through the way the clothes make them feel; dressed up to the nines you may see physiological changes, straightening of the back, head held high: if you have a comfy sweater on you may relax and slick the shoulders.  I often find that drawing on a persona helps with delivery, think about who you admire and model your actions on how they would present.
Prep 5 – Environment:  Where possible visit the venue where you will be speaking.  An NLP exercise is to physically draw a timeline and walk through the paces of getting up from your chair walking to the front and turning to the audience. Or if that is not possible visualise yourself making these steps.   Breathing exercises also help, so you don’t forget to take a breath.

Break glass in case of Emergency
Prep 6 – Physiological problems:   If you find your heart begins to race, your hands are sweaty or your mind goes blank, this exercise when practiced will guarantee calmness and confidence when you need it:

Close your eyes relax your tongue, breath deeply from the diaphragm and allow the emotion to pass, next think about a time where you have felt great, amazing and happy…turn up the colours, give it sound if it’s a moving picture, watch it like a film where you are in the audience. Now make an “O” sign with your thumb and forefinger, feel those good feelings inside, and harness that feeling whilst feeling the pressure of your fingertips.
This is called an NLP anchor, by repeating this process you will be able to activate good thoughts and feelings at the moment you need it.

So now you’re ready!  Have fun and enjoy your presentation.

Helen Morris

 

Filed Under: Being Confident, Presenting and Presentations

29/03/2017 By Isla Baliszewska

Breaking the Spell to Master your Mindset

Breaking the Spell to Master your Mindset

Mindset and Decisions

Mastering your Mindset is within your reach!

Information comes into one’s life as a signpost. It’s all we need to design life as we want it. At first the signposts are subtle, very subtle in the pre-sent moment. If we ignore the signposts eventually we bring into being a life-changing event. It is essential that we get conscious and develop a practice to help turn us onto life, and to home in on the information from the Universe.

All it takes is 5 minutes each day in which to reflect and choose to see the gold versus the gloom.

 

Making the right decisions

When we decide to consciously take back control rather than allow others and events to control us it’s easy to break the spell. To be clear about what is important and to pause and breathe before making decisions helps us gain time and energy in which to make informed, appropriate, sustainable decisions.

By breaking the spell decisions can be

.       [i type=”icon-ok” color=”icon-blue” bg=””]made based on past results

.       [i type=”icon-ok” color=”icon-blue” bg=””]reflecting our values

.       [i type=”icon-ok” color=”icon-blue” bg=””]in alignment with intuitive predictions of what is to come.

It is important to let go of attachment to what might be. Viewing the situation based on present possibilities brings to the table a grounded, balanced approach. By breaking the spell we give ourselves permission to ‘turn back on’, thus enabling us to be 100% responsible and to take 100% responsibility for ourselves and our actions.

Top tip#1:

Every hour take a 2 minute break in which to invite your mind to quieten and refresh.

Mastering the mind

Mastering your mind is a certain challenge, a fascinating game to engage in, and tough on entrenched behaviours, patterns, beliefs. The question to ask in each and every situation is this: Who do I want to be in this moment? Mastering your mind is like bringing magnets back into alignment, having cogs engaging smoothly.

Creating new neural pathways is always challenging as we love keeping ourselves stuck with the familiar, the comfortable, the ‘taken-for-granteds’, the unquestioning ‘going-along-withs’. We can if we choose, learn new behaviours and create better situations. The choice is as always in our hands. Once we choose to get over ourselves anything is possible!

A helpful mantra:

Let new affirmations and behaviours pull me towards where I want to be. And where might that be, is the question?

Let the good stuff in – our brains release endorphins when we are relaxed and happy. In this state of bliss we are more likely to overcome challenges and transform situations to improve our lives. Treat yourself to indulging in savouring each day a handful of things you enjoy doing. As you do them let the good stuff in, as you both enjoy them in the moment as well as remember all the good things associated with that enjoyable thing.

Top secret: on the QT, very hush hush and strictly confidential…… is to enjoy the flow.

Enjoy the Flow

Notice that a hero or heroine tends to handle whatever turns up. Applying that principle, take the opportunity to transform in order that your dream can inch closer to your grasp.

Top Tip #2:

Withhold judgement.

Top Tip #3:

By definition different behaviour brings different outcomes.

Enjoy the journey.  Transform difficulties into gold: Turn yourself onto the way life really is – use your power!

Halina Jaroszewska

Filed Under: Being Confident, Decisions, Mindset

04/04/2016 By Isla Baliszewska

The Big Ask

The Big Ask

How Talking Books were born
How Talking Books were born

“Captain Ian Fraser lost his sight at the Battle of the Somme in July 1916, after being shot through the eyes by a German sniper. A single gunshot had robbed him of one of his greatest passions: reading. “  RNIB – How Talking Books were born

Charities have had a bit of a hard time lately, not least being frowned upon for questionable fundraising methods pressuring vulnerable people into giving. Last year Gareth G. Morgan (Professor of Charity Studies and leader of the Centre for Voluntary Sector Research) at Sheffield Hallam University) gave his valedictory lecture ‘The End of Charity’ .  In it he referred to the “extraordinary combination of threats” charities faced, including the issues of underfunded organisation,  fundraising abuses and media criticism.  He ended his talk saying  “So, what is the end to which all charity is ultimately directed?  The answer is very simple: the end of charity is public benefit. If that is our focus, both in our fundraising and our operational work, and if that can be the focus of charity regulation, then we cannot go astray.”

Halina Jaroszewska and I have been working with the RNIB fundraising staff and if we wore hats we would be constantly taking them off in deference to those fabulous people.  We have discovered the ‘public benefit‘ that this charity gives. We recently spent a day with some of them in Birmingham where we were offering our knowledge and expertise on presentation and public speaking, and where we found ourselves learning and increasing our respect for those fundraisers. Our focus for the day was the RNIB Talking Books, which began in 1935 and revolutionised reading for people with sight loss.  With a collection of over 23,000 titles, and with over 30,000 listeners, this service brings a gift to each of those listeners.

Captain Fraser’s desire to get back to reading inspired him to record an entire talking book and he began working with the RNIB in 1918 exploring how new technology could develop this recording ability.  Today, the people we were privileged enough to work with last week are now able to promote the Talking Books as their Big Ask knowing the gift that is in those Books.

“It’s like having another voice in the house.  It helps break the silence and the loneliness” (Dennis, 66,  a Talking Books reader)  – a gift of reading, of company, of meaning, of knowing someone cares.

RNIB Talking Books

 

RNIB Talking Books

www.rnib.org.uk

 

Isla Baliszewska

To find out more about how Smart Coaching & Training can help with your presentation and public speaking needs please get in touch

Filed Under: Being Confident, Presenting and Presentations

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